Elevated email queue wait times
Queue depth peaked at 61 tickets during peak hours. Extra agents were added and SLA recovered within 42 minutes. No customer-facing outage.
Support Status
Real-Time Support Status
Live support performance data: response times, queue health, and channel availability updated in real time.
Fast first response
Live queues tracked so agents reach you in minutes, not hours.
Every channel covered
Chat, email, phone, help center, and ticket APIs in one view.
Always monitored
Uptime and incident history so you always know support health.
Performance
Live Support Performance Data
Channels
Support Channel Status
Click a channel to view live support performance data for that service.
Use arrows or autoplay to browse channels
Uptime
30-Day Support Uptime
Daily support channel availability over the past 30 days.
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30-day average uptime
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Days fully operational
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Days with degraded performance
30 days ago
Today
History
Recent Support Performance Events
Resolved incidents affecting support response or queue performance. Click an event for details.
Live chat agent routing delay
A routing rule misconfiguration briefly sent chats to an offline pool. Rollback restored routing; average wait returned under 2 minutes.
Scheduled help center portal maintenance
Knowledge base search indexes were rebuilt overnight. Live chat, phone, and ticket APIs stayed online throughout the window.
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